Terms and conditions

Cabinet Individual de Psihologie Ion Simona Malina, Romanian legal entity, headquartered in Str Vaselor nr 2, bl 34, et 1, ap 12 Bucuresti, sector 2, registered with the Trade Register under number -, Unique identification code 45911052,applies the following terms and conditions:

2. Definitions

• The Store – The online store available at the address bloomio-therapy.ro

• Customer – a natural or legal person placing an order

• Digital products – goods sold in the store and delivered in electronic format (e.g., e-books, software, video courses)

• Services - services requested by the customer and provided by the store's collaborators

• Distance contract – contract concluded without the simultaneous physical presence of the parties by placing orders in the store

• Payment processor – a distinct entity that facilitates the payment process

3. Conclusion of the contract

The contract is considered concluded at the moment the order or appointment is confirmed by the Seller.

The Seller reserves the right to refuse orders in the following situations:

• If the data provided by the buyer is incomplete or incorrect

• If there are suspicions of fraud

• In the event of technical or stock-related issues (where applicable)

4. Products, services, and delivery

The products sold are delivered exclusively in digital format, via a download link sent to the email address provided during the ordering process. For digital products, delivery generally takes place immediately after payment confirmation by the authorized processor.

Services in the appointments and subscriptions category are delivered by mutual agreement with the selected or automatically assigned Bloomio partner.

Services in the category of registration for events, groups, or service packages require the client's physical or online presence at the scheduled date and time.

Services in the chat/questions category will be provided within 24 hours of the question being submitted, by the selected or automatically assigned specialist.

5. Right of withdrawal

In accordance with EU legislation and Emergency Ordinance (OUG) 34/2014:

• Appointments may be modified or cancelled up to 24 hours prior to the scheduled date and time. In such cases, as well as when the specialist cancels the appointment without offering an alternative date and time, a full refund will be issued. 

• Refunds for subscription packages are available only if no sessions from the selected package have taken place prior to the refund request. A refund for the value of unused sessions will be issued only if no other specialist is available. 

• Chat-based consultations that do not receive a response within 24 hours of initiation are eligible for a full refund. If the response received is unsatisfactory, a professional review will be conducted to determine whether a refund is warranted.

• Tickets purchased for events, packages, or support groups are non-refundable in the event of client no-show. If the event is cancelled due to the organizer's fault, a refund will be issued. For digital products, the customer loses the right of withdrawal if delivery has commenced with the customer's express consent. By placing an order for materials, the customer gives their explicit consent to this effect.

• For digital products, the customer loses the right of withdrawal if delivery has commenced with the customer's express consent. By placing an order for materials, the customer gives their explicit consent to this effect.

Last update: 24 00:00:00 Septembrie 2026